Zen’s Recommended Broadband Provider status revealed five stars for customer service, reliability and connection speed. Unlike some other awards, it is not possible to put a company forward for this accolade.
Zen has topped the satisfaction tables at Which? for the last six years and in March this year was the only ISP to be awarded a Which? Best Buy for broadband.
The survey was based on results of an online survey of nearly 10,000 Which? members with home broadband. The customer satisfaction score (as a percentage) is based on overall satisfaction and their likelihood to recommend the ISP to a friend.
“Zen truly deserves its Recommended Broadband Provider status. Zen has been among our top broadband performers since 2005, and this time round received top marks for nearly all individual satisfaction elements,” said Which?
"Zen Internet's mission is to provide the best ISP service in the UK and this award demonstrates our commitment to delivering excellent service, quality and reliability to our customers." said Andrew Saunders, Head of Product Management and Marketing, Zen Internet
Zen Internet has also recently announced the launch of its new telephone line services, Home Talk and Business Talk. These new services will provide the same high level of service and support as Zen’s award winning broadband for both home and business customers. Home Talk and Business Talk will provide a one-stop-shop for both broadband and telephone services. Customers now have the benefit of being able to use Zen for talking as well as surfing, by only having to deal with one supplier saving both time and money.