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December 2024
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Connecting Gigabit Britain 2024
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Technology
Interview
AI adoption in contact centres
Alex Wright
Event News
One experience
Alex Wright
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BT Group revenues decline 3 per cent for half year 2024
Alex Wright
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Openreach rolls out broadband to more than 50,000 premises in Brighton and Hove
Alex Wright
Interview
Ensuring the future of altnets
Alex Wright
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Enhancing, not replacing, human agents
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Is every business a call centre?
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Why service experience and uptime matter more than ever
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Improving employee and customer experiences
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Connexin completes first phase of £58 million Project Gigabit contract
Alex Wright
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Partnering for growth
Alex Wright
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Spitfire extends supplier partnership with Cellhire
Alex Wright
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