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Tech consortium and UN agency join forces to advise on digital government strategies

Vendor-neutral technology consortium The Open Group and the International Telecommunication Union (ITU), the United Nations agency for information and

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Vaioni Group appointed to two public sector frameworks

Vaioni Group has been appointed to Yorkshire Purchasing Organisation’s (YPO) new framework for ‘network connectivity and telecommunication solutions’

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ResponseTap appoints new VP of sales

Call tracking technology provider ResponseTap has appointed Paul Wood (pictured) as its vice president of sales. This comes at a time when the company

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PCCW Global delivers on-demand private network connectivity for RingCentral

PCCW Global has announced a new collaboration with RingCentral to provide on-demand private network connections to RingCentral’s global unified commun

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Nuffield Health modernises infrastructure with Node4

Cloud, data centre and communications solutions provider Node4 is working with Nuffield Health to replace legacy infrastructure through a migration to

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National Trust collaborates with Atos

Atos has been selected by the National Trust as its preferred partner to digitally reconfigure its membership and fundraising activities. This tran

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Konftel meets Climate Neutral sustainability standard

Conferencing manufacturer Konftel has been awarded the status of Climate Neutral Certified, a new sustainability standard founded by non-profit organi

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DJI Enterprise and Syndico form UK partnership

Syndico Distribution has been appointed UK distribution partner for DJI’s Enterprise drone solutions. Professional communications resellers can now pr

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BT signs deal with IDNet

BT has been chosen by IDNet, an internet services and communications provider, to migrate its entire phone network to an all-IP solution in advance of

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Utelogy launches high availability solution

Utelogy Corporation, a provider of control, monitoring and analytics software for workspace management, has released High Availability, a new componen

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Bouncing back

Richard Eglon, marketing director at Agilitas, discusses why an outcome-based approach will help the channel thrive in 2021 and beyond. In 2021, th

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The heart of business productivity

Tony Martino, CEO of Tollring, discusses what to expect in the unified communications and contact centre space in 2021. Collaboration tools such as

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Sonic strategies will take centre stage for businesses in 2021

Jane Craven, sales director at EPOS, explains why audio equipment is stepping into the spotlight. Events of this year, which forced the acceleratio

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“Managers need to be able to give hints without barging in.”

Simon Horton, vice president of sales at Sangoma Europe, talked to Comms Business about how management can support their teams using contact centre so

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Why contact centres must embrace the digital revolution

Koby Amedume, director at NICE inContact, explains how to drive customer loyalty in 2021. A lot has changed for contact centres in 2020. The signif

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Why omnichannel is the ultimate differentiator

Joe Pratten, hosted sales specialist at Gamma, explains how resellers can differentiate themselves by successfully delivering omnichannel. Even bef

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Click, deliver, repeat: Covid-19 and the subscription economy

Martin Taylor, deputy CEO and co-founder at Content Guru, discusses how companies can succeed in this new subscription economy. Even before Covid-1

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Making the most of AI in the future customer experience centre

Natalie Keightley, senior director of solutions marketing at Avaya, discusses how artificial intelligence can optimise the customer experience. The

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“Being agile is critical in turbulent times.”

Nigel Dunn, managing director, Jabra EMEA North, spoke to Comms Business about how the company has supported its partners through this unprecedented y

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“Businesses have accelerated their digital transformation at an unprecedented pace.”

Adam Wilson, regional channel manager for EMEA at Vonage, spoke to Comms Business about the key differentiators in customer experience, shifting custo

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