Why does Customer Experience Matter? Avaya
Posted on 03/04/2020
In a recent live streaming series of Comms Business Live David Dungay, Publisher of Comms Business Magazine, spoke to Giselle Bou Ghanem, CX…
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What will Customer Service look like in 2029?
Posted on 03/04/2020
Content Guru has released the findings of a new industry survey ‘What Will Customer Service Look Like in 2029?’ The research, conducted in partnership
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Uncover hidden revenue with Music on Hold
Posted on 02/04/2020
Join AudPro on 30th April (3pm) to learn how to uncover hidden revenue within your existing customer base.
REGISTER HERE
The special webinar wi
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Soaring demand: Centile and 3CX
Posted on 02/04/2020
As providers and partners work hard to get on top of the explosion in demand for remote working Comms Business spoke to two industry participants maki
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Lasting change with Matt Worboys – Gamma
Posted on 02/04/2020
In this short interview Matt Worboys, Director - Business Development Channel at Gamma talks about how he see's the longer-term impact to our working
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Alan Shen – creating more possibilities
Posted on 02/04/2020
In this interview with Alan Shen, CEO of Yeastar, Comms Business asks how the rise of Cloud and flexible working has impacted his business and how he
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Podcast: Lockdown with MyPhones
Posted on 01/04/2020
As we enter the second week of lockdown in the UK we are starting to some things settle as customers get to grips with Remote Working and what it…
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Redefining ‘Business as usual’ – 8×8
Posted on 01/04/2020
In this short interview Mayur Pitamber, Solutions Product Marketing Manager at 8x8, sheds light on how the current lockdown is impacting his customers
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Why rapid remote working roll-out could impact long-term business success
Posted on 01/04/2020
As nations across the world grapple to contain the impact of the Coronavirus, governments, organisations and individuals have been responding to calls
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Remote Working: Adjusting to change with snom
Posted on 01/04/2020
In this interview Comms Business spoke to Lee Fletcher, Channel Manager UK&I at snom about his experiences in this current period of uncertainty.
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Software Defined Networking (SDN) Explained 
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Leveraging analytics to drive efficiency and protect revenues
Posted on 02/04/2020
Businesses have leapt from having a ‘work from home’ policy to now everyone being at home. It’s a completely new experience and not an experiment that
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Demystifying Microsoft Teams
Posted on 09/03/2020
Teams is progressively replacing Skype for Business in Microsoft’s quest to rule the business collaborative workspace market by, like all of its prede
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Voice, Data and Mobile Distribution
Posted on 09/03/2020
Is distribution still relevant in a digital world? Comms Business Magazine looks at the key issues for channel distributors and how partners should pi
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Feeding dealers – Daisy Communications
Posted on 09/03/2020
In this interview Julien Parven, SMB Marketing Director for Daisy Communications explains how they are empowering dealers to retain margins without th
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Increased Adoption of Microsoft Teams Drives the Need for Cross Platform Interoperability
Posted on 02/02/2020
With 56.3% of businesses now using Office 365 for their day to day work processes, (Source: Microsoft), many businesses are rapidly adopting Microsoft
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Technology trends set to influence 2020 and the decade beyond
Posted on 13/01/2020
The year 2020 will see a number of technology trends—including automation, risk-based security, serverless computing and next-generation communication
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Is flexible finance the key to staying ahead?
Posted on 08/01/2020
"We shouldn’t fear change, we just need to keep pace"
Julie Henehan, who joined Shire Leasing in February 2019 as Corporate Development Director, h
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Planning for Growth
Posted on 06/01/2020
Nikki Lee, Head of Marketing at Sunderland based reseller Nice Network, explains the reasons behind their recent name change and how the company, star
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How Diverse is your company?
Posted on 18/12/2019
In this interview Leigh Wilson, Head of HR & Customer Engagement at Strategic Imperatives explains why Diversity matters.
CBM: Why does diversity m
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The Facebook Workplace Explosion – Coolr Interview
Posted on 02/12/2019
After Facebook announced that its Workplace product now has over three million paying subscribers on the platform Comms Business decided to track down
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