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Why does Customer Experience Matter? Avaya

In a recent live streaming series of Comms Business Live David Dungay, Publisher of Comms Business Magazine, spoke to Giselle Bou Ghanem, CX…

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What will Customer Service look like in 2029?

Content Guru has released the findings of a new industry survey ‘What Will Customer Service Look Like in 2029?’ The research, conducted in partnership

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Uncover hidden revenue with Music on Hold

Join AudPro on 30th April (3pm) to learn how to uncover hidden revenue within your existing customer base. REGISTER HERE The special webinar wi

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Soaring demand: Centile and 3CX

As providers and partners work hard to get on top of the explosion in demand for remote working Comms Business spoke to two industry participants maki

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Lasting change with Matt Worboys – Gamma

In this short interview Matt Worboys, Director - Business Development Channel at Gamma talks about how he see's the longer-term impact to our working

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Alan Shen – creating more possibilities

In this interview with Alan Shen, CEO of Yeastar, Comms Business asks how the rise of Cloud and flexible working has impacted his business and how he

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Podcast: Lockdown with MyPhones

As we enter the second week of lockdown in the UK we are starting to some things settle as customers get to grips with Remote Working and what it…

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Redefining ‘Business as usual’ – 8×8

In this short interview Mayur Pitamber, Solutions Product Marketing Manager at 8x8, sheds light on how the current lockdown is impacting his customers

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Why rapid remote working roll-out could impact long-term business success

As nations across the world grapple to contain the impact of the Coronavirus, governments, organisations and individuals have been responding to calls

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Remote Working: Adjusting to change with snom

In this interview Comms Business spoke to Lee Fletcher, Channel Manager UK&I at snom about his experiences in this current period of uncertainty. C

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Comms Business Survey

Given the latest announcements by the Government, is your business...

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Leveraging analytics to drive efficiency and protect revenues

Businesses have leapt from having a ‘work from home’ policy to now everyone being at home. It’s a completely new experience and not an experiment that

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Demystifying Microsoft Teams

Teams is progressively replacing Skype for Business in Microsoft’s quest to rule the business collaborative workspace market by, like all of its prede

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Voice, Data and Mobile Distribution

Is distribution still relevant in a digital world? Comms Business Magazine looks at the key issues for channel distributors and how partners should pi

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Feeding dealers – Daisy Communications

In this interview Julien Parven, SMB Marketing Director for Daisy Communications explains how they are empowering dealers to retain margins without th

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Increased Adoption of Microsoft Teams Drives the Need for Cross Platform Interoperability

With 56.3% of businesses now using Office 365 for their day to day work processes, (Source: Microsoft), many businesses are rapidly adopting Microsoft

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Technology trends set to influence 2020 and the decade beyond

The year 2020 will see a number of technology trends—including automation, risk-based security, serverless computing and next-generation communication

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Is flexible finance the key to staying ahead?

"We shouldn’t fear change, we just need to keep pace" Julie Henehan, who joined Shire Leasing in February 2019 as Corporate Development Director, h

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Planning for Growth

Nikki Lee, Head of Marketing at Sunderland based reseller Nice Network, explains the reasons behind their recent name change and how the company, star

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How Diverse is your company?

In this interview Leigh Wilson, Head of HR & Customer Engagement at Strategic Imperatives explains why Diversity matters. CBM: Why does diversity m

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The Facebook Workplace Explosion – Coolr Interview

After Facebook announced that its Workplace product now has over three million paying subscribers on the platform Comms Business decided to track down

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