8x8 announces new sales assist solution

8x8 has announced 8x8 Sales Assist for retailers.

The new product combines components of 8x8 Contact Center, 8x8 CPaaS, and 8x8 Work, to provide connected journeys across self- and assisted-service use cases while enabling retailers to improve customer satisfaction.

8x8 Sales Assist allows retailers‘ customers to engage through their channel of choice, including web chat, bot, social media, SMS, email, or voice to complete support resolution.

Hunter Middleton, chief product officer, 8x8, said, “Ensuring customers can find and purchase items easily and employees can efficiently and quickly resolve customer issues is a top priority for retailers.

“8x8 Sales Assist provides a seamless experience for a connected workforce, delivering agents the information they need to service customers, all through a single interface, to improve first contact resolution.

“Ultimately, this is about maximising every interaction, both for the customer and the retailer – every missed interaction is a missed opportunity.”

The solution is designed to reduce long call/contact queues, minimise missed or dropped calls leading to revenue loss, provide agents with access to up-to-date customer information, as well as increasing first contact resolution rates.