Since being awarded full distribution rights by Yealink last year, European distributor – Nuvias UC – looked to develop innovative ways to support our partners and to encourage uptake on the vendor’s solutions by providing a unique service.
Although many organisations were initially hesitant about returning to the office, some degree of office-based working was absolutely essential for the vast majority of businesses. With this in mind, Nuvias UC prepared itself for a significant uptake in demand for video conferencing and collaboration solutions.
The preparation paid off as Nuvias UC’s video business grew by 310 per cent, as businesses sought a refresh in meeting room technology. Ultimately, businesses were searching for a solution which would give their employees access to the same user interface that they were used to their soft clients.
Jeremy Keefe, CEO of Nuvias UC, commented, “Solutions from vendors such as Yealink are crucial for business’ communication strategy. As a distributor focused on providing an end-to-end experience, rather than just a product, Nuvias UC builds services to make it easier for resellers to help end-users adapt their approach to modern day working.
“Therefore, Nuvias UC understands that it’s key for organisations to be able to protect their video investment, which prompted the unique idea of ‘Yealink Assist’.”
Yealink Assist is the support service that will help companies facing any issues with their video conferencing equipment to return to ‘Business as Usual’ as quickly as possible.
When Nuvias UC partners opt for Yealink Assist, they’ll benefit from:
- Unlimited working hours telephone and email support.
- Working hours manned video helpdesk.
- Advance RMA & replace parts for diagnosed hardware.
- No shipping charges on advanced replacements/returns.
- One-year annual renewable contracts (no multi-year tie in).
If you’re looking to implement new Yealink video equipment for Microsoft Teams, Zoom or RingCentral environments, allow Nuvias UC to give you and your customers peace of mind, by ensuring that the devices are supported by a dedicated, professional engineering team, with advanced replacement on any faults.
To find out more, call Nuvias UC on 01635 225000 or visit https://www.nuvias-uc.com/yealink/yealink-assist/