BT implements AI-enhanced training platform

BT Group has rolled out Degreed's AI-enhanced My Campus platform to its employees.

The new learning platform will enable staff to reskill and upskill, drawing its content from digital skills platforms such as Pluralsight and LinkedIn Learning, as well as proprietary BT Group learning content, including videos, courses, articles and podcasts.

Supported by Degreed’s technology, My Campus provides personalised learning content to BT Group employees based on their role, interests and preferences, enabling them to learn anywhere and at any time.

My Campus has undergone a soft launch and is available to more than 46,000 employees across BT Group’s business, digital, networks and corporate units – with 42 per cent of them actively engaging with the platform.

The learning platform is integrated with BT Group's consolidated human resources platform, MyHR, run by SAP's SuccessFactors. This provides a single system of record for staff, including tracking mandatory training and personal development plans. Sharing skills data between SuccessFactors and Degreed also enables BT Group to improve talent mobility and workforce planning, and to identify relevant learning for colleagues based on the skills they require.

In addition, BT Group's My Campus is integrated with Microsoft Teams, saving employees time and effort in accessing their learning without having to switch between different screens and platforms.

Nick Hawkes, HR technology director, BT Group’s digital unit, said, "We needed to build a platform that people loved to use, to overcome the friction that is in place for so many around learning at work. Delivering a modern, learning experience, which surfaces deeply personalised experience through engaging learning content and pathways, has been key to our early success with My Campus, and we're excited to build from here. More broadly, this is a great example of BT Group’s ambition to use the power of AI in a safe and ethical manner to unlock immense value for our customers and colleagues, in line with our purpose to 'connect for good'."

David Blake, CEO of Degreed, said, "BT Group had tremendous vision here – deploying personalised, user-friendly learning at scale, drawing on a wider bank of content, tightly integrated into MyHR – it’s a world class implementation we're all very proud of. We know it will support the Group well as they continue to shape the platform to meet the needs of a changing workforce."


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