Aceyus software uses a catalogue of pre-built integrations that ingest data from CRM, WEM systems, multiple ACDs, communication platforms, digital channels, intelligent virtual agents and other key sources of customer data.
In order to deliver personalised customer journeys, enterprises need to leverage contextual data. This contextual data often lives in dozens of disparate and siloed systems.
Aceyus offers advanced data integration and analytics for large enterprises, and this ability will further differentiate the Five9 platform as the company integrates Aceyus’ pre-built data integrations to expand the Five9 platform’s data lake. Aceyus will enable Five9 to access contextual data to optimise, predict and deliver the personalised journeys customers expect.
Mike Burkland, CEO and chairman, Five9, explained, “The addition of Aceyus will extend our platform to further facilitate the migration of large enterprise customers to the cloud and to leverage contextual data to deliver personalised experiences.
“We believe Aceyus’s breadth of capabilities to ingest, normalise and analyse data across a wide range of data sources is unmatched. Together, we will enhance the differentiation of the Five9 platform to deliver data-driven, personalised customer journeys and enable the world’s largest enterprises to seamlessly move to the cloud. We are thrilled to have the Aceyus team join Five9.”
Mike Ary, CEO, president and co-founder, Aceyus, said, “Aceyus is incredibly proud to join Five9. Building on our successful partnership, shared vision and well-aligned cultures, we are poised to deliver unparalleled value to our customers, empowering them with comprehensive insights and tools to drive business transformation and exceptional customer experiences.
“I look forward to the boundless opportunities and growth that lie ahead as we write the next chapter of success, together, as part of the Five9 family.”
Casey Klein, contact center vice president at Presidio, added, “As an existing partner of both Five9 and Aceyus, we are excited to see this combination of two strong partners in our portfolio.
“More and more, our customers expect access to sophisticated, yet easy to understand real-time customer experience data and metrics as they migrate to the cloud. The combined capabilities and expertise of Five9 and Aceyus will add strategic business value as we deliver innovative solutions, expanded product offerings, and improved services for our customers.”
The transaction is scheduled to close by the end of the third quarter of 2023.