FourNet has launched FourNet IntellAIgent, an agentic AI platform designed to enable businesses to streamline operations, enhance customer experiences and speed up AI-driven transformation.
The automation platform allows organisations to create their own intelligent digital employees (AI agents).
IntellAIgent is able to launch and manage complex tasks using multiple platforms and systems such as appointment scheduling, back and forth with customers on different channels, diary entries, responding to real-time scheduling changes and CRM updates - all without the need for human intervention.
It uses agentic AI to make autonomous, complex and dynamic decisions and automate any digital workflow, learning as it goes.
Agentic AI combines advanced machine learning, natural language understanding and contextual awareness to create truly autonomous systems that can handle complex business processes with human-like intelligence.
The AI agent solution operates autonomously, adapting to dynamic business needs, handling complex, unstructured data and personalises every customer-facing interaction with context-aware, natural conversations.
Richard Pennington, CEO at FourNet, said, "FourNet IntellAIgent marks the next evolution in contact centre technology. Our AI-powered agent can do in seconds what it would take a human agent to do in hours or days, and which Gen AI couldn’t handle.
“As many businesses face tighter budgets with fewer employees, IntellAIgent will help organisations across every sector to do more with less, while coping with rising customer expectations.”
James Brooks, practice lead for AI and automation at FourNet, said, “Anyone who has witnessed the technology working at such incredible speed through so many tasks cannot fail to be spectacularly impressed. Forget chatbots, forget RPA which require decision trees and human input, IntellAIgent is way more clever, adaptive and efficient – it's like automation on acid!”
“By deploying an AI-powered agent that can think, act and learn, we are now enabling organisations big and small to deliver superior customer experience in the blink of an eye, while significantly improving their operational efficiency.”