Due to significant developments across the industry, ITSPA felt that an overhaul was needed to ensure that the Quality Mark reflects recent changes and remains valuable for members. The changes have involved extensive consultations with ITSPA members, ensuring that new requirements for the accreditation remain an effective tool to measure standards by.
Nottingham-based Communications Provider, Hello Telecom has been a Quality Mark member of ITSPA since 2012, recognising their commitment to delivering high-quality services to their customers. In 2015, Hello Telecom was also awarded Best Business ITSP (SME) by ITSPA for its cloud-based VoIP platform, Contrex.
The new ITSPA Quality Mark now has ten requirements, which have all been met by Hello Telecom, and provides consumers of next-generation communications assurance that they are buying a quality service. On receiving the accreditation Steve Jones, Director at Hello Telecom commented, “We are delighted to be awarded the new and improved ITSPA Quality Mark. With the new requirements in place, we feel it truly reflects our commitment to always delivering an excellent service to all of our customers.”