Latest addition to portfolio provides instant access to the Service Desk anytime and from anywhere

2 min read Networks & Network Services
UK-headquartered service management company Sunrise Software has today announced the launch of Sostenuto Mobile. This latest addition to Sunrise Software’s flagship product line is available immediately and makes its debut on stand number 200 at this year’s Service Desk & IT Support Show between 24th and 25th April at Earls Court in London.

Sostenuto Mobile allows instant, real-time, 24/7/365 access to the Service Desk and the ability to provide robust, critical support services using a wide range of mobile devices including the latest smartphones and tablet PCs.

Sostenuto Mobile offers a variety of benefits that specifically helps the Service Desk to support an increasingly mobile world. Highlights include a convenient, easy interface with all popular smartphones; tight integration with existing Sostenuto security standards; improved productivity as roving support staff conduct a live search of critical Service Desk information; a consistent and enhanced user experience through remote, real-time access to all Service Desk activity from incidents, changes to third party contracts and service level agreements; and reduced capital costs.

Geoff Rees, Sales Director of Sunrise Software, commented: “In today’s increasingly mobile world, people expect to access services from anywhere and at anytime and this is no different for the Service Desk. With Sostenuto Mobile, you simply take the Service Desk along with you and control it using your favourite BlackBerry, Android or iPhone. This new way of working extends the inbuilt flexibility that Sostenuto customers have come to expect, making it the ideal solution for Service Desk professionals looking to create an integrated service management framework that quickly scales up and down as their organisation changes or grows.”

Sostenuto Mobile’s user interface can be tailored to reflect an organisation’s own corporate branding, producing a highly professional image and encouraging customer loyalty. The intuitive nature of the interface also makes it easy for users to navigate around the system and control a full set of ITIL best practice processes.

Sostenuto Mobile is highly customisable and can be tailored to suit specific technical and business requirements. It also comes with out-of-the-box support for other Sostenuto applications ensuring tight integration across all parts of the Service Desk.

Sostenuto Mobile provides real-time access to critical Service Desk information without the need for lengthy data synchronisation or restricting the user to an older version of the same data, thus saving time and increasing productivity. In addition, secure and remote access to the system ensures that users can quickly access the self-service portal and raise incidents themselves using their own mobile devices.

Available for both Software as a Service (SaaS) and on-premise installations, Sostenuto Mobile is compatible with an organisation’s existing devices meaning no new investment in additional capital equipment is necessary, a real financial bonus when IT budgets are being squeezed to the limit.

The introduction of Sostenuto Mobile underlines Sunrise Software’s commitment to keeping ahead of new technology trends and highlights the company’s ambitious new product development programme. Just three months ago, in January 2012, the company announced Sostenuto 4.0. Sostenuto 4.0 delivers a wealth of tangible benefits including faster time-to-value of the total IT service management infrastructure, a significantly enhanced user experience and a more flexible licensing model that accurately reflects an organisation’s unique Service Desk structure and specific requirements.