New research from managed services provider Apogee Corporation has revealed that almost half of UK employees were left frustrated with laptops and hardware not functioning properly while working from home during the Covid-19 pandemic. In addition, more than a third of workers experienced difficulties while transitioning from work to home to hybrid due to technology problems, with nearly one in five employees not knowing who to ask about IT issues.
Aurelio Maruggi, CEO of Apogee, explained, “Workplace technology must be built to adapt to the changing working environment, yet our study shows that many companies don’t have the necessary solutions or teams in place to meet employee demands. A new generation of tech-savvy workers will expect more from their employers, and businesses must be ready to deliver these changes.
“Businesses cannot afford to keep losing money with downtime and poor solutions. As hybrid working models continue to define the future of work, organisations should outsource their workplace service supplier to ensure the coming months and years are productive and profitable.”
The study of over 2,000 office workers also found 14 per cent of employees said their IT department was unreliable while working from home. When asked how their company’s IT solutions could improve, a quarter of respondents wanted a more responsive IT team, while a similar number expressed a wish for better facilities and more advanced hardware.