Five events are being staged at venues across the country focusing on three specific areas of Samsung’s powerful applications portfolio - so dealers can ‘unlock and unleash’ the potential within their existing customer bases.
The first full day session took place at Nimans’ Manchester headquarters and focused on Samsung Business Reporting that allows users to manage, analyse and control their communication activities to increase productivity.
Samsung’s CTI Xchange is a separate topic where resellers can learn about presence, CRM integration and click-to-dial functionality. Samsung Contact Centre Pro that dramatically improves call handling is another dedicated course - as venues in Peterborough, Chertsey and Castle Donnington also feature.
“Applications present an excellent opportunity to cross-sell into existing customer bases,” says Paul Burn, Head of Category Sales at Nimans. “They can help resellers differentiate themselves from the competition and move conversations from basic telephony to powerful CTI and Call Management applications. We want to show resellers how these easily deployed and cost effective productivity tools can make a real difference to business performance.”
He added: “These are not traditional sales training exercises but more of a taster session with practical demonstrations and examples of specific vertical sectors.”