“We’ve developed SelectVoice with the channel uppermost in our mind,” says Stuart Bell, Head of Sales for the UK & Ireland at Splicecom. “Making it easy to sell, easy to install and easy to support, means that we’ve been able to reduce the amount of training required for accreditation. We fully appreciate that taking personnel off the road has a business cost, so the introduction of SelectVoice allows far faster product orientation as courses are now reduced in both time and complexity.”
Splicecom also recognises that in the modern channel, each partners’ focus and therefore their needs, will be different. “By working with the channel on a daily basis, it’s very clear that the time of the one size fits all approach to channel training and accreditation is over,” continues Bell. “Reducing the length and complexity of our initial technical course allows our partners to quickly on-board new staff and broaden the reach and understanding within the wider organisation for the majority of SME customers. Thereafter, only those needing to deal with Enterprise class requirements should attend the Advanced SelectVoice course.
“SelectVoice can be deployed in the cloud, on premise or any of the two,” states Bell. “As such it’s important that our accreditation recognises and rewards partners who choose to sell, install and support Splicecom solutions in a similar manner.”
Splicecom now offers 4 levels of accreditation, rewarding its channel partners for technical and sales competencies as well as sales levels. There are also a further 3 levels for those specialising in cloud delivery and providing their own data centre infrastructure. In addition, the accreditation also recognises those wishing to specialise in the areas of Training and Support, insuring that 3rd party organisations are also recognised at the appropriate level.
“In these times where there is very little to differentiate in the proliferation of Hosted services, we’ve proven time and time again that the ability to demonstrate Splicecom’s superior capabilities at the point of sale is key to winning new business,” continues Bell. “Focus, allowing in-depth product knowledge to be retained and extended, is the cornerstone that enables our partners to thrive in this environment. Indeed, we’ve just finished an Admin Portal update programme, delivered via webinar, to more than 200 accredited engineers.”
“Our accreditation scheme is geared around successful self-sufficiency for our channel partners, and identifying, with them, what form that takes for their particular business. We’re happy to announce that the first to reach Authorised Partner status in our new programme is CTi Communications.” concludes Bell.