Previously only available in North America, Softdial Cloud now has presence throughout Europe, including the UK, and APAC regions.
Fully managed and supported by Sytel, Softdial Cloud aims to provide a ‘ready-to-go, low-risk opportunity’ for businesses to migrate or expand their contact centre services to the cloud with no upfront investment.
Commenting on the announcement, Sytel CEO Michael McKinlay said: “Softdial Cloud gives full access to our flagship Softdial Contact Centre (SCC) software, delivering rich, full-service functionality at scale in the cloud; no restriction, no compromise.
“With Softdial Cloud, users can achieve more with the resources they have. Everything that can be automated is automated, so the best possible efficiency is maintained.”
He added that customers can use their channel of choice – for example chat, voice or email – but can also switch easily between them to continue the conversation with the same agent, who has everything they need in a single web app.
“New subscribers can get up and running in days, guided by one of our expert client managers, with no software to install, no IT specialists required and minimal training needed,” he said. “They can instantly scale up and down as demand requires, or extend and customise under Sytel’s expert guidance. All the power, flexibility and advanced functionality of SCC is in their hands.”
Softdial Cloud out-of-the-box facilities include a cloud ACD that will scale to over 10,000 agents, a predictive dialer keeping agents as busy as possible, a set of APIs to allow integration with any third-party product and comprehensive reporting for real-time monitoring and historical analysis.