On the 30th of June, True Telecom attended the awards Judging Day, which ran alongside the National Contact Centre Improvement Summit at the Hilton DoubleTree Ealing, West London. To qualify for the judging day, True Telecom submitted a 500 word piece to the Directors’ Club summarising their contact centre improvement initiative and outcomes. For the purpose of the awards process, a contact centre improvement was defined as a positive change to one or more of the broad performance themes including; operational efficiency, employee experience and customer experience.
On the judging day, attended by Sean Wareham,Head of Customer Service, and Furn Hugill, PR Manager, (both pictured) entrants had an allotted time to give a 10-minute presentation of their contact centre improvement initiative and outcomes to a panel of three judges, plus a small audience of peers who acted as the fourth judge. After the 10-minute presentation, each entrant was asked a series of questions by the judging panel. After the Judging Day, the judges’ marks and the overall results were delivered via a live online Awards Ceremony webcast on July 5th.
Stuart Griffiths, CEO of True Telecom commented, “It is a pleasure to be awarded with a silver medal at the National Contact Centre Improvement Awards 2016. We are very proud of the progress made by our Customer Service Team and the hard work and dedication our employees put into their roles at True Telecom, to ensure we provide the best customer experience possible.”