Union Street invests £3m in product development

Billing and provisioning solutions provider Union Street Technologies has announced a £3m investment into research and development for 2022.

The company said the investment will enable it to push forward with a raft of new features for its billing solutions, including solutions for end-user bill presentment and self-service, integrations with other BSS/OSS, and automated functions.

Union Street has invested into cloud infrastructure and system security over the past 12 months, which the company said has delivered a ‘huge jump’ in rating performance and will allow its solutions to scale without limit to meet reseller partners’ demands.

Additionally, Union Street has made significant changes to its development and quality assurance processes, bolstering its team with numerous appointments to its product and development departments.

These changes were described as ‘pivotal’ to leveraging the company’s investment to full effect and speed delivery of new features for its 950 strong partner base.

“Effective billing solutions are critical for the channel and we’re very proud that close to 1,000 partners, including some of the industry’s biggest names, have chosen Union Street to provide this valuable service,” said managing director Vincent Disneur (pictured). 

“People trust and stay with Union Street due to our outstanding customer service and a focus on client retention by providing comprehensive software. We're not a burn and churn company, we stay with partners for the long haul and bend over backwards to accommodate their needs and wishes.”

Disneur added that the company consulted with partners to understand how their billing processes should ideally operate and what they will need in the coming years, using this information to then devise a long-term development projection, recruit skilled developers and implement a best practice deployment structure.