This follows call recording vendor Retell entering into liquidation in February 2022.
Everton Stuart, managing director, Vidicode UK, explained, “The sad demise and winding up of call recording manufacturer Retell should not leave their partners and customers in the lurch. Our vision is to transition customers from Retell's Sense call recording system to the Vidicode Apresa with its many new compliance and compatibility benefits and to make this possible with a flexible and discounted upgrade path.
“We appreciate that some customers will want to stick with their current system, so we will offer technical and administrative support through our team of former Retell employees. For both old and new partners, Apresa offers more profit opportunities with many free features, including screen recording, compatibility with more systems, extension side recording on 3CX and options for on-premise, cloud, or hosted call recording.
“We look forward to assisting former Retell partners in whatever way we can with our flexible and innovative approach to compliant call recording technology. We are confident that Vidicode UKs solutions will boost their customers' business performance and help manage the regulatory requirements of PCI, FCA and GDPR.”