The extended partnership will give customers an increased range of mobile recording services and access to connected systems via one platform, provided over Virgin Media O2’s network.
Dubber is now a strategic partner for unified recording and intelligence, and will provide Virgin Media O2 Business customers with access to the full Dubber product suite.
Andrew Halliwell, product director, Virgin Media O2, said, “This expanded partnership creates new opportunities for our long-term relationship with Dubber and extends a wider range of services to our customers.
“The Dubber product suite coupled with [our] mobile and broadband network will provide SMB and public sector customers with greater mobile recording insights in one place, enabling them to make more informed decisions to address their productivity, compliance and intelligence needs.”
Steve McGovern, CEO, Dubber (pictured), added, “Today’s announcement is a testament to the strength of the partnership between Dubber and Virgin Media O2 and our shared vision for a fully automated and self-service cloud solution. Addressing unified recording and intelligence on both mobile and UC networks unlocks a significant addressable market for both Dubber and VMO2.
“We look forward to continuing to work closely with VMO2 to deliver greater value to their users as we develop the next generation of unified recording services together.”
Customers will benefit from additional services ranging from AI-enabled transcription to sentiment analysis, with support for platforms including Cisco Webex, Microsoft Teams and Zoom.
The Dubber product suite goes beyond traditional transcription services to provide sentiment analysis of secure recordings. This can support a range of purposes including customer service and dispute resolution to regulatory compliance, sales automation and intelligence, productivity, and employee training.