Zoom Phone offers enterprise-grade features such as centralised management, contact centre integration, and global call routing, rolled into a modern user experience with a simplified pricing for straightforward global implementation. It is part of Zoom’s unified communications portfolio, which also includes Zoom Meetings, Zoom Chat, Zoom Rooms, and Zoom Video Webinars.
“We are excited to see this level of uptake in such a short timeframe,” said Graeme Geddes, head of Zoom Phone. “Our customers have come to rely on Zoom to deliver amazing video and audio for them at scale, and they’re seeing tremendous value in consolidating and modernizing their telephony services with us as well. This milestone really speaks to the level of trust we have built with our customers.”
“Zoom Phone has been an astounding success,” added Elka Popova, VP of Connected Work Research at Frost & Sullivan. “Thanks to its innovative pricing model and widespread availability in 44 countries and territories, it has quickly become an attractive option for many SMB and enterprise customers around the world.”
Zoom Phone is available for customers at the Zoom Pro tier and above as an add-on. Zoom Phone is also included as part of Zoom United, which features Zoom Meetings and Chat in one package. The company says the product aims to deliver strong service performance, reliability, security, seamless integrations, and simplified pricing.
Susan Delaney, director for global network services at eBay, describes her organisation’s experience of using Zoom Phone. She said, “Zoom Phone has been incredibly valuable when it comes to keeping our teams connected. The one-click option to elevate calls to meetings allowed our users ease, and reduced time spent, alleviating the need to juggle multiple platforms. Zoom’s pricing plans made it easy to roll out a single solution across our offices around the world.”
In August last year, channel veteran Darren Pattie was appointed head of EMEA for Zoom Phone to kick start growth in the region. Prior to joining Zoom, Pattie held roles at numerous companies with a stake in the UK channel including Avaya, Vodafone, ShorTel and Tata Communications.