Reynolds highlights the decline of voice in the contact centre and how the Channel must adapt to the new type of contact centre environment we are likely to see in the UK, as we are already in other geographies. Reynolds also reveals why he thinks every partner should have a Microsoft Teams strategy, whether customers are buying it or not. You can listen to that podcast here.
Xelion talks about how the Channel can adapt
In this episode of the Channel Insider Podcast David Dungay is joined by Dave Reynolds, UK MD of Xelion to talk about the how the pandemic has accelerated certain trends accross the market.