Jola has partnered with Tollring to provide advanced call and conversation analytics, with recording, as part of its automated direct routing solution.
This will enable Jola’s partners to offer their customers access to real-time and historical reporting, secure call recording, sentiment analysis, transcription and keyword-based conversation insights – all within a seamlessly integrated platform.
Ben Merrills, Jola’s CTO, said, “By integrating Tollring’s Analytics 365 into our direct routing solution for Microsoft Teams, we can provide partners with advanced call analytics and business-critical insights. Tollring is ISO 27001 certified and GDPR compliant, offering trusted, secure data. Our partners will be able to offer these additional services on top of direct routing, allowing them to increase their per seat revenue.”
Craig Hoile, head of customer growth at Tollring, said, “Jola’s innovative approach to direct routing makes it easy for partners to deliver compelling Microsoft Teams solutions to their customers. We’re proud to support this with AI-powered analytics that turn every call into a source of actionable insight, helping businesses enhance performance, protect compliance and unlock new opportunities.”