Pragma and Daktela unveil contact centre solution

Pragma and Daktela have joined forces to offer a new omnichannel contact centre solution through Contact for iPECS cloud.

Contact for iPECS Cloud is powered by Daktela and takes a modular approach that enables businesses to grow their communication options as and when they want to.

The solution can be integrated with the customer’s CRM, with customisable analytics able to promote a dynamic, adaptable, customer-centric approach.

Ed Savoury, business development manager, Pragma, explained, “We’re seeing a real demand for that enhanced customer experience as businesses change how they communicate with their customers.

“There’s more opportunity than ever in the contact centre market, which is why we’re proud to be working with Daktela to bring Contact for iPECS Cloud to the market.”

Steve McSherry, Country Manager of Daktela UK, added, “It’s vital for us to support customers even after deployment, and we continue to work with customers to ensure they get the best out of their investment.

“We apply this same philosophy when selecting partners. We’re excited to work alongside Pragma and their partners to support and deliver our services in the UK market.”

The new partnership follows both Daktela and Pragma looking for a partner with the same values and the same goal – an all-in-one contact centre solution. Pragma had been searching for a formal contact centre solution for iPECS Cloud for some time, and Daktela were looking for a UK partner with a strong reach in the market.