The solution brings RingCentral’s cloud PBX capabilities into Microsoft Teams with a fully native experience. This update adds features including voicemail transcription, call recording, bi-directional presence sync, and unified contact search.
RingCentral for Microsoft Teams 2.0 can also be coupled with RingCentral Contact Centre. Customers can complement their integrated business telephony with an AI-powered contact centre within Microsoft Teams to have all business communications under a single pane of glass.
Mo Katibeh, president and COO of RingCentral, explained, “Many businesses have standardised on Teams for internal collaboration, but when it comes to advanced communications, customers often seek out third-party solutions.
“When customer communications are critical, businesses look to RingCentral, given our reputation for 99.999 per cent reliability and our robust and advanced telephony capabilities.
“We’re excited to deliver this next generation of RingCentral for Microsoft Teams, and empower customers with faster performance, deeper integration, a new mobile experience, and simpler admin tools.”
The new RingCentral for Microsoft Teams 2.0 solution will be available in open beta at the end of May and generally available this summer.