TelcoSwitch deploys UCaaS solution for Sandford Freight

TelcoSwitch has revamped the communications solution of Sandford Freight UK, an international freight forwarding and logistics company based at London Heathrow airport.

TelcoSwitch deployed a CallSwitch cloud-hosted UCaaS solution as a flexible and cost-effective communications solution. The solution was selected by Sandford Freight to help deliver productivity to a distributed workforce and support out-of-hours call traffic when needed.

Sandford Freight UK also received Yealink desk phones for 20 employees as part of its subscription, along with access to mobile and desktop applications, and WebRTC browser access. The business opted to add a conference unit to its solution for the company’s boardroom.

Additionally, a call package was provided, with international minutes supporting the frequent calls to overseas locations made by employees, and custom auto-attendant messaging allowing for more intelligent inbound call routing to improve customer service.

Daniel Walker, general manager, Sandford Freight, explained, “CallSwitch [has] improved our ability to communicate with customers, and internally. All our staff now have the Communicator app on their mobiles and computers, and it’s so easy for them to make calls normally wherever they are. It’s much more efficient.

“The system has been more reliable than our previous one. We’ve not really had any issues, but the one time we’ve had to raise a ticket, it was solved quickly without us having to chase.

“We had an engineer on site to help us install our devices who was very knowledgeable, and the CallSwitch product trainer came to our offices to help our staff make the most of all the new features.”

Established in 1998, Sandford Freight has expanded to serve a global customer base. It has operations across air, sea, and road freight.