PingCo will deliver Tollring's Analytics 365 Call Analytics and Call Recording services as a fully integrated addition to its TCAP Services Hub platform. TCAP is an automation provisioning platform for service providers to deliver Microsoft Teams Voice Services, and numerous diverse voice and migration services.
PingCo streamlines and shortens the process that telcos, system integrators and managed service providers need to undertake when becoming authorised for Operator Connect and Direct Routing. The TCAP platform removes the complexity of provisioning, configuration and billing, and now offers providers the ability to add Analytics 365 Call Analytics and Call Recording services at the touch of a button.
Analytics 365 Call Analytics makes it easy for organisations to visualise and measure business-critical call performance across Teams Phone activity. When used alongside AI-powered Call Recording, a insights into customer sentiment, trends and behavioural patterns will help foster unprecedented improvements in customer experience. The intuitive dashboard of Analytics 365 provides multiple views and wallboards, so users can understand their call performance and improve internal staffing levels to meet customer expectations.
Dan Pearson, CEO and founder of Pingco, said, "We are seeing a huge uptick in the Teams Calling market with Operator Connect, and are helping our partners to capitalise on the global VoIP services market which is expected to reach $102.5 billion by 2026.
"Adding services likes Analytics 365 to the TCAP platform gives our partners a range of new valuable applications to deliver to their customers. In turn, it gives end customers access to the tools and services they need to understand how they communicate on the Teams platform and insights into how to improve the overall customer experience."
Tony Martino, CEO of Tollring, said, "This is a hugely exciting opportunity for both our organisations. We've worked closely with Microsoft to develop our analytics and recording services for Teams. Seamless integration with TCAP enables service providers to transform their Teams proposition and add tangible value to maximise customer experience."