iCall Suite for Teams is designed to help businesses understand and improve customer experience, as well as adding value to a resellers’ Microsoft portfolio, increasing customer ARPU and retention.
The analytics solution has intuitive dashboards that help visualise and measure business-critical call performance KPIs. Unreturned missed calls, grade of service, percentage calls answered, and caller tolerance in queues, enable users to meet service levels, maximise revenues and gain business clarity.
The reports are easily accessible from any browser and can be customised, downloaded, scheduled, and shared for quick decision-making. iCall Suite for Teams can be automated and synchronised with the Microsoft 365 active directory.
Tony Martino, CEO, Tollring, said, “With the growth in demand for Microsoft Teams Phone, we are excited to add iCall Suite to our Microsoft product portfolio. Having worked closely with Microsoft over the past two years, and as specialists in call analytics, it was a natural next step.
“Our technical capability, Microsoft certifications, proven award-winning portfolio and highest security standards makes this a business-critical application for anyone using Teams Phone. This is an exciting opportunity for both our new Microsoft IT reseller community and our existing partners.”
The new offering will be available to partners in November 2023 and can be deployed as a fully white labelled service, helping resellers with brand consistency and differentiation while providing a stronger user experience.