In a letter to all their LG resellers last week Crane Chairman David George said:
“As you will be aware, Crane has communicated our intention to cease from the supply of LG products. In order to prevent a chaotic and disorderly market and transition, it has been agreed that Capstan will purchase all of Cranes inventory and will be the sole supplier of LG. We are no longer able to sell LG with immediate effect.
The sole UK distributor and importer for LG products is Capstan Communications. Any requests for support on LG product issues or queries must now be directed to Capstan.
Any outstanding and future technical support tickets, product issues, warranty requests, DOA’s and orders will be passed to Capstan with your consent.
Crane remains committed to continuing to support and build our LG maintenance & repair business and associated service contracts.”
David George was keen to thank the resellers for their LG business over the years and stress their commitment to retain their trading relationship as he pointed out, “As you know we are partners with a number of other vendors such as Samsung, Mitel, Nortel and Avaya and we would very much like the opportunity to discuss how we can develop the future together.”