Difference Corporation is a source for Cloud Contact Centre technology and its service portfolio includes dialer technology, sophisticated inbound call handling, social media, email and SMS management, automation services and collaboration tools.
Firstcom Europe is executing a strategy of integrating business facing companies throughout Europe with cloud technology. The first phase of its expansion saw it acquire companies in UK, Denmark, Sweden, Poland and Germany.
In the UK, this latest acquisition increases revenues to over €5.6 million, from €1.7 million in 2013 and will bring complimentary products and management expertise to Firstcom’s UK partner base. Adam Crisp (pictured), Firstcom Europe’s CTO explains: “The acquisition of Difference gives our sales partners access to a new set of communications services backed by a specialist team. The expertise of the Difference team will complement Firstcom’s skills set as we develop our next generation communications systems.”
Jean-Pierre Vandromme, Firstcom Europe’s CEO, explains; “Difference is the seventh acquisition for the Firstcom Europe Group in four years and will increase our European revenue from €1.7 million in 2013 to €28 million this year. We expect to close another three acquisitions in 2018 which would bring our expected revenue to over €50 million. Our goal is to become the prime Pan-European cloud provider with presence across most of Europe and a revenue of over €100 million by 2020. This is a significant milestone on our journey.”
“The team at Difference are delighted to be part of Firstcom, an international group of technology companies. The reach, scale and experience this brings is excellent news for our people, customers and partners. The founding management team are 100% committed to the project and continuing the ‘service first’ culture which has made Difference the success it is today,” explained Trevor Geraghty, Business Development Director, Difference Corporation.