The Merseyrail railway network is one of the most intensively used in the UK and runs almost 800 trains per day from 66 stations, carrying over 100,000 passengers on an average business day. Merseyrail was looking for ways to improve their operational performance of their IT network, which utilised antiquated ADSL connections.
Stack Telecom, a Metronet (UK) partner, had an existing relationship with Merseyrail. Stack Telecom introduced Metronet (UK) to Merseyrail and worked in partnership to ensure that the ISP fully understood the requirements of the tender. Eighteen telecoms providers submitted proposals to tender and six were shortlisted.
“Metronet (UK) understood our requirements and share the same values in delivering a quality service to their customers,” said Ian Johnson, Delivery Manager at Merseyrail. “We can now look confidently to the future, knowing that we will have the flexible and scalable telecommunications network we need in order to enhance our performance and better serve the commuters that depend on us every day”.
Elliott Mueller, CEO at Metronet (UK) commented, “We’re delighted that Merseyrail selected not only our technical solution but also our team and unique service culture. Metronet (UK) have proven that we are far more than just another telecoms network provider”.
Since installation, Merseyrail has benefitted from a high-speed Internet connection at each train station with either wireless or fibre leased lines, supported by a Service Level Agreement of 99.95% uptime.