Features | Comms Business

A sustainable future

Christina Walker, global director of channel at Blancco, examines why collaboration is key in driving sustainability in the channel. The importance

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Building a rocket ship

Steve Rafferty, country manager for the UK and Ireland, RingCentral, talks to Comms Business about building the company’s business across Europe using

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Creating harmony within the channel

Alex Walsh, manager of channels, UK and Ireland, Veeam, outlines three ways to cultivate a positive channel community. It might surprise you to hea

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Instancy and the modern customer experience

Adam Wilson, strategic partner director for EMEA and ANZ, Vonage, discusses how to create instant experiences of high quality and consistency. In a

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Contextual contact centres in action

Marie Hamilton, central government account director at Avaya, outlines how HMCTS’ contextual contact centres are driving efficiency results HMCTS i

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Achieving a successful contact centre deployment

NICE and Nuvola Distribution outline how to overcome the pitfalls and problems that can come up when implementing a contact centre. In last week's

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Better together

Hilary King, head of marketing, Akixi, discusses the benefits of bringing call analytics and the customer experience together Customer satisfaction

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Adapting to the new hybrid work world

AVC One spotlights its BroadWorks and Webex Cisco as a Service Solutions... Cisco as a Service Solutions Cisco announced new Webex, Webex Customer E

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Conversational commerce and the evolution of CX post-Covid

Adam Wilson, strategic partner director for EMEA and ANZ, Vonage, examines how to deliver outstanding customer experiences. Delivering a superior c

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What are the typical pitfalls and problems of implementing a contact centre?

NICE and Nuvola Distribution outline common teething problems that can occur when implementing a contact centre, and how to avoid these. Part 1

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Who will make the next sale? You, or your competition?

Russell Parker, managing director, AVC One, discusses why Webex UCaaS & CCaaS with AVC One is the perfect partnership. Every customer relationship

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Contact centre transformation

Mike Butts, senior solutions marketing manager for customer experience, Avaya, outlines CCaaS use cases for contact centre transformation. Improvin

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Voice in an omnichannel world

Hilary King, head of marketing, Akixi,  explains why calls still are important when building out your omnichannel communication strategy. According

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Building stronger foundations for growth

How is technology shaping the construction and manufacturing sectors? Comms Businesses identifies how technology is dictating the pace of change and p

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AVC One: The go to channel for your reseller business

Russell Parker, managing director of AVC One, discusses 20 years since the company deployed the first broadsoft platform in the UK, and how the teleph

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Delivering a robust cloud contact centre solution

NICE explains how partners can deliver a robust cloud contact centre solution to their customers The discussion of cloud adoption vs om-prem contac

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The next generation of contact centres

Adam Wilson, strategic partner director, Vonage, outlines why long-term, trust-based partnership is the best way to ensure future success. There is

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How to satisfy today’s customer with total experience

What strategies are needed to maintain customer loyalty? Jonathan Maher, enterprise cloud sales leader at Avaya, shares his thoughts. In recent yea

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The value in analytics

Hilary King, head of marketing, Akixi, discusses how resellers can help their customers understand the value in analytics. The contact centre has e

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A new era for the IoT

The impact of IoT is being felt far and wide, with seemingly unlimited growth potential. Comms Business spotlights how resellers and MSPs can develop

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