Features | Comms Business

Technology trends set to influence 2020 and the decade beyond

The year 2020 will see a number of technology trends—including automation, risk-based security, serverless computing and next-generation communication

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Is flexible finance the key to staying ahead?

"We shouldn’t fear change, we just need to keep pace" Julie Henehan, who joined Shire Leasing in February 2019 as Corporate Development Director, h

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Planning for Growth

Nikki Lee, Head of Marketing at Sunderland based reseller Nice Network, explains the reasons behind their recent name change and how the company, star

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How Diverse is your company?

In this interview Leigh Wilson, Head of HR & Customer Engagement at Strategic Imperatives explains why Diversity matters. CBM: Why does diversity m

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The Facebook Workplace Explosion – Coolr Interview

After Facebook announced that its Workplace product now has over three million paying subscribers on the platform Comms Business decided to track down

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How Healthy is your Business?

Comms Business is delighted to launch a strategic initiative with Totem to bring a business health check service to the Channel. In a rapidly evolving

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AI and the Contact Centre

The Contact Centre is going through a huge transformation right now as consumer demands and expectations on how they interact with businesses have nev

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Vertical Horizon: Channel in… Manufacturing and Construction

The headlines in the construction sector are about ensuring effective communication with building sites and adoption of technology to provide solution

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Dealing with SaaS Disruptors

Nowhere is the pace of change in technology more apparent, more crucial for vendors and more vital for users than in the sphere of software developmen

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Starting at the top

In this interview Toby Sturridge, CTO of SD-WAN Solutions, talks about the latest challenges in the SD-WAN market and how his new product ASSIST will

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Voice data: the rocket fuel of AI in contact centres

In this insight piece Mike De Cambra, global marketing director at Dubber, explains why AI is so crucial for gaining business edge from user generated

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Taking note of user demand

In the run up to the launch of the latest Note series last month Elliot Mulley-Goodbarne was able to sit down with Samsung head of product management

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Channel Insider Podcast

Comms Business is delighted to present the Channel Insider Podcast. This new initiative is brought to you in conjunction with Knight Corporate Finance

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Three looks to “exploit” enterprise

Three joined the 5G era last month, switching on its Home Broadband proposition for households in London. The operator joined EE and Vodafone in offe

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Taking Payments?

The European Payment Services Directive (PSD2) has been updated with a new set of requirements designed to combat fraud, increase efficiency and drive

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Transforming Ambition into Reality

Comms Business Magazine met with Darren Watkins, Managing Director for Virtus Data Centres, to ask how the government can realise its own digital pote

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Improving service through automation

Automated voices on customer service lines have become all the range for large consumer-focused enterprises but can resellers utilise such a solution,

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The explosion of Team Collaboration

Team collaboration has quickly become one of the one of the hottest trends in the UCaaS space as businesses look to create an efficient dialogue, and

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Labelling goes digital

The humble label, often overlooked and rarely evolved, is critical part of operations for a number of industries, from fashion and food, to pharmaceut

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Video conferencing – aligning to customer expectations

Video conferencing is much more than seeing and hearing the person on the other side of the screen these days, but what are consumer’s expectations an

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