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Get the user involved |
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In any business, there will always be those that are more receptive to change, and it is vital that companies get these enthusiasts on board. By creating ‘UC evangelists’ businesses will be able to get their own employees to both reassure and educate their colleagues about the technology. It is worth businesses investing additional time training these product leaders and getting them up to speed with the entire feature set in advance of the deployment. The overall aim here is to ensure each team has a few well placed ‘power-users’ who colleagues will feel comfortable approaching with questions, they might not want to approach the helpdesk about. |
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Make it engaging |
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While a business may be able to engage with a few enthusiasts, not everyone is going to be excited about being trained to use new technology. Businesses should make a concerted effort to connect with these users by putting together shorter, snappier training sessions, which will keep them engaged. Similarly businesses should try to make them less formal and conduct bite-size training sessions, which break down the big issues into more focused topics. |
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Take it step by step |
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No matter how well prepared a business is, no amount of training will guarantee success as unforeseen issues will always occur. However, it is how a company deals with these issues that make the difference. During the pilot trial it is a good idea to train the helpdesk on all new products, so that they are suitably equipped to answer any user questions. This has to be done before the mass roll out to ensure that any issues which do arise during the implementation are handled quickly and professionally. | ||||||
Make user engagement a long-term plan |
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While the right technology and training are crucial to a successful deployment, simply setting everything up and walking away is a good way to make certain the project fails. To guard against this, companies should make sure that there are regular user check-ins to gauge how each team is coping with the new system. Collecting ongoing feedback is an invaluable way to identify issues and make improvements on a constant basis. Today, many products come with built-in monitoring tools for call-detail records or quality issues, so companies can proactively run reports to make sure they stay on top of any issues. Every business that deploys UC technology is going to experience challenges and successes. By following the tips above, they can ensure staff feel not only, included in the process, but also sufficiently equipped to tackle this new technology in their ever-evolving work environments. |
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