8×8 targets public sector through new MLL Telecom relationship

8×8 has announced a new relationship with network solution provider MLL Telecom.

MLL Telecom designs and manages reliable and secure networks for all the UK’s Mobile Operators and many UK public sector organisations including local government, blue light and health and social care organisations. MLL Telecom’s customers include EastNet and Fife Council.

Partnering with 8×8 gives MLL’s clients access to 8×8 X Series, which brings voice, video, chat and contact centre capabilities together with intelligent analytics to help transform customer and employee experiences. 8×8’s solution gives MLL Telecom the opportunity to approach new, larger prospects, and also upsell to existing customers.

MLL Telecom has recently been named as a supplier on Crown Commercial Service’s[3] RM3808[4] government framework meaning through the partnership 8×8 X Series will be available to a much larger public sector marketplace. As a result, 8×8 and MLL Telecom are now perfectly positioned to help public sector organisations achieve digital transformation.

Only a few months since they started working with 8×8, MLL Telecom has further developed its ongoing relationship with Suffolk County Council expanding into another service area by implementing a 200 seat contact centre service.

MLL Telecom has been impressed with 8×8’s hands-on training and support throughout the sales process. In particular, the 8×8 support team advises MLL Telecom customers on how best to use 8×8 X Series, ensuring they receive the maximum return on investment.

Darren Hogan, Director of Products, MLL Telecom, said: “As a principle, we are incredibly discerning when conducting our supplier partnering process. We work closely through our selection process to ensure that we work with a select group of partners who share our ambition to deliver the next generation of digital solutions for customers.”

“MLL Telecom’s commitment to provide robust and secure network services dovetails perfectly into 8×8’s heritage in delivering enterprise-class voice solutions, and we look forward to growing together within the public sector.”

Graham Kedzlie, Director, Business Development, 8×8, said:“MLL Telecom are a key strategic partner for 8×8 in the public sector space. We are very pleased to announce our first partnership deal in securing the Contact Center for Suffolk County Council. The legacy infrastructure had approached end of life and 8×8’s pure cloud CCaaS was deployed rapidly delivering immediate productivity and cost benefits to the council. The 8×8/MLL Telecom partnership is just getting started, we are very much looking forward to sharing more success stories over the coming months.”

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David Dungay

Editor - Comms Business Magazine