Alcatel-Lucent has announced its Rich Communications Manager which the company says delivers the next generation of unified rich messaging through a single web portal to provide enhanced messaging and communications to fixed, mobile, and IP devices.
With this new functionality, fixed and mobile end users can retrieve, view, respond, and forward video, photos and text from a web portal that also integrates address books between user devices. Leveraging familiar, intuitive desktop concepts, subscribers can now easily drag and drop content across voice mail, SMS, MMS, email, faxes, calendars, and address books. In addition to eliminating the traditional barriers between various networks by making all mobile and PC communications visible in one place, the Rich Communications Manager eliminates multiple logins, user interfaces and contexts defined by different messaging applications.
The Rich Communications Manager provides end users with the convenience of accessing and managing their rich communications at home, work and on mobile phones. It also allows them to visually see a converged message queue, as well as originate and listen to voice mail messages online. It also provides voice to text functionality to allow users to read a voicemail transcription.
“The Alcatel-Lucent Rich Communications Manager gives service providers a platform that helps them maximize the reliability, quality of service, identity management and trusted relationship they already provide to customers,” said Gani Nayak, President of Alcatel-Lucent’s Rich Communications business.
“By helping our customers unify their voice communications across multiple devices and networks — eventually integrating Web 2.0 services — Rich Communications Manager gives service providers the tools to fundamentally improve and simplify how we communicate by integrating different services in a single portal,” Nayak added.