The opening of the ‘Corporate Centre’ in Leeds is a result of Yorkshire Housing Ltd reviewing their office facilities and taking the decision to move 250 staff to the new location. Focus within the organisation is on increasing its customer service levels, whilst boosting staff productivity and efficiency levels. The unified communications solution provides Yorkshire Housing Ltd with advanced presence capabilities - knowing who is available to handle enquiries or to call-out to sites, skills-based routing to transfer calls to the most appropriate person, collaboration, conferencing, and mobility for its workforce meaning that staff are able to be contacted whether in the office, at a satellite location or working remotely.
The voice, data and cabling solution for Yorkshire Housing Ltd’s new office is the first part of a two-phase project. Amillan has installed an Excel Cat6 cabling solution, Aruba wireless network, new LAN switch technology and IPFX’s IP telephony solution with unified communications. Phase two of the project is the roll-out of the IP telephony and unified communications system across Yorkshire Housing Ltd’s five additional office locations and numerous satellite offices across Yorkshire.
Adrian Hall, head of ICT at Yorkshire Housing Ltd, said: “Amillan’s solution has provided both the full spectrum of technologies we needed, and a competitive cost. In addition, a key factor in the success of the project has been Amillan’s precise and encompassing project management. The fact that one company has been able to provide all aspects of the solution for Yorkshire Housing Ltd has made the whole installation much more straightforward, combined with its ability to carefully manage not only their own installation but to have provided co-ordination with third parties too. This has proved invaluable, and we are delighted with the project.”
Included in Amillan’s IPFX solution is a full contact centre which features call recording, full reporting, advanced presence capabilities, wallboard monitors, integration into the CRM system and the intelligent ability to stop and start recording when credit card payments are taken – providing PCI DSS compliance, a legal imperative.
Amillan, which has over 25 years’ experience in communications solutions integration, has provided the full solution for Yorkshire Housing Ltd after being successful in a public tender for the project. This project comes close behind Amillan’s successful installation of IPFX for Trent and Dove Housing Association, who selected the solution based on its sophisticated presence features and the potential to boost the association’s productivity.
Richard Reid, strategic development director at Amillan, said: “Yorkshire Housing is an important new client for Amillan, and we are pleased that not only our provision of technologies met all their requirements, but that our project management skills, experience and expertise played an important role in ensuring client satisfaction.