Speaking on the call management market opportunity, Robin Hayman, Director of Marketing & Product Management at Splicecom says, “As a PBX manufacturer SpliceCom has a proven track record for innovation when it comes to Call Management. We were the first to integrate Call Recording with Call Management through the launch of SpliceLog and SpliceRecord back in 2005. Now we are introducing a hosted Call Management suite for new and existing maximiser customers.
SpliceCom’s Total Control application suite for Administrators provides a hosted alternative to running SpliceLog Pro call management and SpliceQueue real time wallboards locally. “The choice here for businesses is a straight forward one,” explains Robin Hayman, Director of Marketing & Product Management. “Purchase the PC and application outright and manage it yourself, or pay monthly and let someone else deal with the provisioning and ongoing support.”
Total Control provides Administrators and Departmental Managers with up to the minute information via their web browser, wherever they might be; Call Logging (including Call Recordings), Billing Information, Historical Report Generation, Wallboards, or Virtual PBX Management
“The Total Control application suite for maximiser provides a compelling alternative to purchasing, installing and maintaining the “on-site” equivalents for many organisations,” continues Hayman. “For IT Support staff it means there’s no requirement to load, support and maintain yet another application and no costly VPNs to set-up and manage to provide access to vital business information for remote and mobile managers, or those working from home.”
All maximiser customers’ require to take advantage of Total Control’s web based application suite (which also includes a browser based telephony interface for Users) is connectivity to SpliceCom’s Hosting Centre, based in London’s Docklands, via an existing Internet link. Built on SpliceCom’s recently launched maximiser XS platform, service provisioning is automatic and also offers the added benefit of configuration mirroring for Disaster Recovery and Business Continuity. There is also the opportunity for either SpliceCom’s reseller partners’ or their customers’ to brand Total Control Web Portals on an individual basis.
“Through the introduction of Total Control we’re able to offer more choice to both our channel partners and their customers,’ states Hayman. “Pay as you go, or capital purchase. Hosted, or in-house application. It’s a win-win situation for everyone involved,” concludes Hayman.