Arc Solutions Provide Cisco Call Management Reseller Options

Arc Solutions, the technology developer of IPT applications for Cisco, has announced the development of Arc Precision, a next-generation advanced call reporting and billing application, integrated into Cisco Unified CallManager, providing Cisco resellers with a powerful aid to differentiate themselves when competing for IPT projects.

The company says that organisations today realise that in order to secure business efficiencies, they need to improve the management and control of their voice communications. The challenge is for them is to be able to access and then act appropriately on accurate and comprehensive data on all incoming and outgoing calls. Without this knowledge, additional costs could be incurred by not knowing cheapest call routes or providers. The business may experience reduced productivity by being unable to control call usage or suffer financially due to lack of information to invoice correctly or even lose business from lost incoming calls.

Arc Precision addresses this issue as an integrated package providing full statistical and financial information for all incoming and outgoing call traffic. It presents Cisco resellers with a compelling proposition to help their customers better manage and control their voice networks and improve internal process, policy and infrastructure.

“Businesses regardless of size or sector are seeking ways to reduce costs and increase productivity in order to become a more efficient and competitive operation. Arc Precision is the result of over ten years development to offer Cisco resellers the tools to help their customers accurately analyse and manage their voice communications,” said Richard Pitt, Sales Director, Arc Solutions. “The old adage that ‘if it can’t be measured, it can’t be managed’ is an acknowledged business issue that Arc Precision has been designed to address. It will add value and appeal to our channel’s proposition with the aim of reducing their sales cycle and improving margins.”

Arc Precision is an easy to use, next generation call management application that provides comprehensive statistical and financial reports on all call traffic for Cisco Unified Call Manager and hybrid voice networks. Available as CPE, Managed CPE or as an ASP hosted service to Arc Solutions channel partners, the application can operate over multi-sites, providing a complete view of a company’s phone usage that reduces administration time and can quickly identify areas within the business where costs can be reduced, productivity increased and resources optimised.

“Arc Solutions applications are a key ingredient in demonstrating to end user customers that we understand and can fulfil their IPT business requirements,” said Ian Shepherd, Solutions Manager, Telindus. “Developments like Arc Precision, that address the issues faced by our customers today, significantly strengthen our proposition and puts us in pole position to win deals.”

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