Reseller G3 Telecommunications has won the award for ‘Service Excellence’ at Avaya’s UK Partner Connect Event held on 1st March 2011 at the BarcelóHotel in Hinckley.
Presented by Avaya’s James Stevenson, the award recognises G3 as ‘an exemplary provider of service to its customers’ and G3’s commitment to a strong strategy based on continual improvement in customer service delivery. Most recently, this strategy has been underpinned by substantial investment in G3’s Converged Management Platform, a remote management system that has transformed support services for customers that includeOlswang Solicitors, Taylor Wessing and the Royal Albert Hall.
Avaya’s award also acknowledged the human element and the role of G3’sSupport Teams in building an exceptional level of customer loyalty plus a multi-million pound base of service contracts. On receiving the award, G3’s Sales and Marketing Director Alan Lloyd commented: “Our success comes from a winning formula of small, multi-disciplined support teams that participate in every aspect of a project. In addition, our approach focuses on preventing problems before they happen. This has been enhanced by the advanced capabilities of our CMP monitoring platform, with its intelligent alerting system. Equally, our clients value the way we work in partnership and are prepared to go the extra mile. These are the actions of individuals and this is where G3 excels.” The success of this approach was demonstrated by a recent deployment for ‘top 100’ law firm, Penningtons, involving the integration of a UC system with Microsoft’ OCS.
Pennington’s IT Director, James Rushton, sums up the value of G3’s services: “Without doubt, the quality of G3’s services has enhanced our business operations. Their advanced support systems are complemented by a unique level of personal interaction that makes the difference between good service and great service.”