Avaya has introduced a new solution that addresses the challenges businesses face in responding faster, smarter and more effectively in today’s ‘always-on’ world. The solution embeds Avaya Intelligent Communications capabilities into all types of business processes, resulting in new Communications Enabled Business Processes (CEBP) that help automate and manage the human collaboration required to conduct business.
Comprised of new software and services, Avaya says the CEBP solution enables enterprises to enhance operational efficiency, worker productivity and customer satisfaction.
The solution uses new Avaya Communications Process Manager software and new consulting, integration and remote monitoring support from Avaya Global Services to deliver CEBP solutions. The software enables communications activity to be triggered within a business process and helps manage the process to its successful resolution. This is achieved by predicting or sensing critical events, automatically engaging the right people, and coordinating multi-channel communications among the parties. This can accelerate response times, streamline mission-critical processes, and free workers from managing communications details so they can focus on making decisions.
Ongoing development of Avaya CEBP applications will be fostered by an ecosystem of developers, consultants and business application partners. This includes integration with leading business application solutions, including IBM WebSphere and SAP NetWeaver, in order to provide CEBP capabilities to business process users throughout enterprises.