"Avaya pulled out all the stops and has set a new competitive benchmark with the highest score we've ever recorded in our seven years of testing IP telephony systems," said Rob Smithers, CEO of Miercom. "The company's systems and software just keep getting better, and again delivered rock-solid performance and reliability during this test review." Miercom's test looked at IP telephony solutions based on large-scales systems supporting more than 1,000 stations.
In addition to topping this competition, Avaya recently won awards from Miercom for its IP-based mobility and contact centre reporting applications.
In its evaluation, Miercom cited four areas where Avaya deserved special recognition:
• Mobility and WiFi support. Avaya's IP solutions keep workers connected as they move across a corporate campus, travel for business or work off-site.
• Voice-processing sub-systems. Miercom stated that Avaya is "ahead of the competition" when it comes to the quality of voice-processing. This helps companies combine powerful applications integrating voice with multiple media to support next-generation capabilities and services.
• Security features. Miercom notes that Avaya is one of the only the only vendors tested that had real-time protocol (RTP) encryption also running on its IP Softphone. RTP encryption a higher level of security for the Softphone, without sacrificing call efficiency or quality.
• Avaya achieved 100 percent success on call-load tests that flooded the system (36,000 calls per hour over nine continuous hours). Avaya's performance showcases its ability to deliver IP communications featuring quality and reliability businesses expect in their enterprise voice communications.