Avenir Telecom has launched a major new update to its Partner Portal, so that it now includes an online Churn Management tool. This enables all their partners to have full visibility of their monthly churn performance and of their customer’s contract tenure and expiry dates. This data will be invaluable in helping partners manage the retention of their customers, pre-empt or minimise churn, and identify customers that are eligible for re-signs well in advance.
Avenir Telecom developed their Partner Portal so that their partners have a single reference point for all the information they need, including billing, revenue share, retention, CSI, insurance, network information and marketing tools.
Managing Director Andy Tow, comments “Our Partner Portal is continuously being developed to be best in class. Our partners are able to access all the information they need for the continued success of their business. We aim to deliver administrative excellence to our partners, to ensure they have time to concentrate on their existing customers; to do their selling and to grow their customer bases. Additionally, as Avenir Telecom guarantees commission payments to its partners weekly, it is actually far more beneficial for a partner to process all of their connections via us than any other route.”
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