Avnet Technology Solutions has been appointed a Brocade Support Delivery Partner (SDP) in the UK to provide support on Brocade IP network solutions. Avnet is the first distribution partner in the UK to be recognized by Brocade as an SDP, which means its Brocade business partners can now provide 24 hour, seven days a week, 365 days a year support to their customers by taking advantage of Avnet’s service desk.
Anthony Rowan, services director, Avnet Technology Solutions, UK, said, “Avnet’s Brocade business partners are now able to sell support services, allowing them to build stronger and more strategic relationships with customers without additional capital or operational costs in terms of extending their existing in-house infrastructure and resources.”
One of the central requirements of the Brocade Support Delivery Partner programme is the need to have fully trained Brocade certified engineers. Avnet UK employees have more than 1,200 supplier accreditations, and as a Brocade SDP, Avnet engineers will receive on-going technical support training and reviews with Brocade support management teams.
Rowan continued, “End-user customers today demand the best hardware and software solutions to enable access to applications and services. In addition, quality support is an essential element of any solution purchase. As the first distributor to be appointed as a Brocade SDP in the UK, we have the opportunity to assist our business partners as they compete by providing total solutions, including valuable support contracts.”
Avnet has operated a service desk for more than 10 years and can now provide an outsourced around-the-clock helpdesk service on behalf of its Brocade business partners looking to expand business and revenue opportunities.
John Mitchell, channel sales manager Western Europe at Brocade, concluded, “The Brocade Support Delivery Partner programme offers leading regional partners the opportunity to provide support on Brocade networking solutions and enable new offerings while also giving resellers the ability to demonstrably grow their business. Avnet’s experience and expertise offer Brocade channel partners a knowledgeable, personalised service for their customers in today’s competitive marketplace.”