UK-headquartered Service Management company Sunrise Software today announced that Bluebell Telecom Group have selected Sostenuto’s Customer Service Management (CSM) solution to support the group’s customer service operations. All staff within the group will use the new system to provide centralised and enhanced support to over 6,000 customers and to improve the company’s operational performance.
The Bluebell Telecom Group’s turnover has grown rapidly over the past five years following several successful acquisitions. As part of this transformation the group was looking for a centralised yet flexible Customer Service Management platform that could support the new organisational structure and consolidate key operational processes. After evaluating the marketplace and shortlisting three potential solutions, the group selected Sunrise Software’s Sostenuto CSM as the company’s technology of choice.
Richard Gwatkin, Group Projects Manager at Bluebell Telecom Group, said, “Sunrise Software beat the competition hands down by offering a comprehensive package with excellent functionality at the right price. Our intention is to create a long lasting, close, working relationship with our chosen vendor and we were impressed by Sunrise in their approach, professionalism and a commitment to our project that would ultimately assist us in achieving our strategy.”