BT has announced the appointment of the senior management team that will support Andy Green in his new role as CEO of Group Strategy and Operations. The team will lay the foundations of BT’s new structure designed to deliver faster, more resilient and cost effective services to customers.
The appointments follow the announcement last week of the creation of two new business units – BT Design and BT Operate. These new units bring together BT’s design, operations, IT and networks people into a single reporting structure. They will design and operate services for customers of BT Retail, BT Global Services, BT Wholesale, Openreach and the wider communications industry.
Al-Noor Ramji is appointed CEO of BT Design, with responsibility for the design and development of software-driven products and services. Al-Noor is currently CEO of BT Exact, the IT division of BT, where he successfully developed and executed a radical strategy unifying IT across the company, benefiting BT’s customers by dramatically improving the speed and volume of software delivery. Al-Noor retains his responsibility as BT Group CIO.
Roel Louwhoff becomes CEO of BT Operate, responsible for deploying, testing and operating the new software services on BT’s Global 21CN platform. Roel is currently President – Customer Service & Network Operations at Global Services, where he has overseen a major transformation of BT’s worldwide customer-facing and network capabilities to create a single source of service and expertise.
Matt Bross, Group Chief Technology Officer, joins Andy Green’s leadership team to drive innovation across the business. Matt is responsible for strategic innovation and vision across BT, and has been a leading force on BT’s 21st Century Network transformation programme. Matt continues to head up BT’s global research and venturing laboratories, exploiting technology and building strategic innovative partnerships.
Olivia Garfield becomes Group Strategy & Portfolio Director. Olivia is currently Managing Director Commercial & Brands for Global Services, having previously been responsible for managing customer services on BT Global Services UK corporate and government contracts, leading a team of more than 6,000 people. With a strong background in change management, Olivia has led a number of major service improvement programmes for BT Global Services.
Dina Matta is appointed Group Transformation Director, moving from her role as Director of Strategy for BT Exact where she worked closely with Al-Noor to deliver the IT strategy. Dina has been instrumental in making improvements to customer experience processes and systems, and has already played a key role in developing BT’s new transformational structure under Andy Green.
Commenting on the new appointments, Andy Green said: “I am enormously excited to have assembled an international team that blends acknowledged world leadership in technology, deep experience in customer service and change management, and some of the best young talent in BT.”
Al-Noor Ramji said: “What our customers want are products and services that work for them, wherever they are in the world, and delivering this means bringing together BT’s people, processes and technologies in a new way. I am delighted to take on the role of CEO of BT Design and to help drive new standards of excellence.”
Roel Louwhoff added: “The world’s best companies are judged not only on their products and services, but on whether they can deliver them consistently and reliably on a global basis. BT’s success has been built on world-class services, but delivered with the feel of a local company. I am looking forward to the challenge of continuing to improve the experience of our customers, wherever they are.”
Dina Matta’s appointment is effective immediately, with the other team members due to start their new roles on July 1, 2007.