In another significant step towards the rollout of Next Generation Intelligent Networking, BT has launched its harmonisation project to deliver a common Call Centre Service across all its networks. With a large number of customers in the European marketplace, BT sees Next Generation Intelligent Networking (IN) and the merging of IT and telecom technologies as a strategic imperative for technological efficiencies that will drive growth.
As a company with operations in 50 countries, delivering service in 170 countries over core infrastructure from multiple vendors, BT recognised the value in introducing an integrated solution to deliver common services across all its networks. The extended timelines and costs for service delivery over disparate network environments led the company to seek a standards-based, carrier grade IBM BladeCenter-T, Carrier Grade Linux solution to migrate existing IN applications and provide the foundation to deliver Next Generation services.
After an extensive selection process and a series of integration and performance trials, BT selected Dimension Data to deliver the jNetX N(x) platform, a distributed network middleware solution based on the JAIN SLEE open standard, running the harmonised services for a broad range of countries.
“BT’s global focus is to add value to the communications of our multi-site corporate customers,” commented Ian Sturgess, Head of Service Platform Development, BT Global Services. “We have built and managed some of the largest, most complex and reliable networks in the world. With the IN Harmonization Project, we have taken the next step to add exponential value and flexibility to the voice and data services we can deliver; and we will do it from a single platform. In this challenging field Dimension Data proved to address BT’s needs by showing their capabilities & flexibility as a System Integrator”.