John Petter, managing director of BT’s Consumer Division, said: “BT already gives customers the most consistently accurate prediction of the speed specific to their line. We support OFCOM’s Code but want to go even further and are investing further in systems to make our predictions even better – and to have them confirmed in writing.
“BT is investing £2.5 billion in superfast fibre broadband. This will bring speeds of up to 40Mbs/s to two-thirds of the country with a quarter of those premises getting speeds of up to 100Mb/s, the fastest in the UK. Our investment will deliver superior broadband to that offered by Virgin, at a much cheaper price and unlike Virgin’s will be open for other companies to use, and so will be good news for the UK.
“We continue to invest heavily in our network, bringing speed improvements to customers nationwide. We give our customers comprehensive help and advice to get the best speed out of their line. For example, all BT Broadband customers can get the BT Broadband Accelerator, which can eliminate electrical interference, free of charge.”