Elite Telecom has added one of the UK’s top visitor attractions to its client portfolio by signing a deal to provide call management services for the world famous Pleasure Beach, Blackpool.
Based on a 42-acre site, and home to the country’s tallest, fastest roller coaster, The Pleasure Beach attracts 5.5 million visitors each year.
Independent telecommunication specialist Elite Telecom has designed a bespoke service for the business, including memorable telephone numbers for its popular booking and enquiry phone lines and professionally recorded greetings to welcome callers and guide them through the various options available to them,
The Pleasure Beach is the latest in a series of major UK visitor attractions to call on Elite’s expertise.
Simon Cutler, Elite Telecom Sales Director, says: “Pleasure Beach is famous the world over and we are delighted to be working with the company.
“As a front line customer service, telecommunications are a key business tool and our focus is on helping our clients to increase efficiency, capability and customer satisfaction. We look forward to working closely with the Pleasure Beach to achieve that and we hope its many callers will appreciate the improvements.”
Gill Mathison, Head of Marketing and PR at Pleasure Beach, Blackpool, says: “We aim to provide the very highest levels of customer service and as Elite has a proven track record of delivering focused, effective solutions, they were a natural choice for us.”