Call Centre Boost For Yealink as Genesys Compliance Confirmed

Resellers are being given a new route to the crucial call centre market after Yealink confirmed interoperability of its SIP-T2x IP handset range with Alcatel-Lucent’s Genesys SIP Server.

The move provides resellers with what the specialist VoIP manufacturer described as ‘a compelling proposition’ given the flexibility delivered by Genesys’ open standards IP infrastructure and the highly competitive pricing of the Yealink range.

“It’s a great combination for resellers looking to grow call centre business,” commented Andrew Roberts, managing director of Yealink UK. “The Genesys platform removes dependence upon propriety infrastructure, giving the freedom to select contact centre applications which best fit client specifications and budgets, rather than the wishes of a vendor. Coupling with Yealink handsets really does provide a compelling proposition given our ‘phones are feature rich, built to withstand the rigours and demands of call centre environments and yet are highly affordable.

“Through Genesys SIP Server clients can also access the world’s leading contact centre suite and enjoy cost and performance benefits, greater flexibility and enhanced management control.”

Genesys, which is the world’s leading provider of contact centre software, confirmed that certification of interoperability covers Yealink’s award-winning T20P, T22P, T26P and T28P models with v8.0.x of its Sip Server.

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