Call Recording for Orange Dealers

Retell the Sunbury based call recording manufacturer has noticed an uptake in the demand for call recording products from mobile phone dealers.

This comes on the back of a recent Orange Mobile Phones directive to dealers operating outbound call centres to record all voice calls for audit purposes due to a number of customer complaints.

A source at Retell said, ‘Any company conducting business over the telephone and especially where offers are made and contracts agreed should be recording their calls. We find it incredible that they don’t given the fact that products like our encrypted call recording software start at only £200 per desk’

Retell issued a note of caution to dealers recording calls directly to Windows Media Player and the like, ‘Calls recorded by this method create large wav files which will rapidly use hard drive space and because they are not encrypted may not be admissible as evidence in court’.

The following two tabs change content below.

admin

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nam dignissim magna vitae dui posuere eu feugiat augue eleifend. Fusce sed tincidunt quam. Donec varius aliquam metus ut semper. Donec augue purus, feugiat interdum malesuada vel, aliquet quis massa. Nulla facilisi. Nam vel ante quam, et tincidunt dui. Maecenas venenatis libero eu nulla tincidunt et accumsan velit sodales. Nam congue mauris et felis porttitor blandit. Nam eget tempor massa. Nullam suscipit gravida eros, ac suscipit magna feugiat sit amet.

Latest posts by admin (see all)