Call2Teams and Ribbon collaborate on new Microsoft Teams functionality

Call2Teams, developed and maintained by Qunifi, has added local survivability options to its Microsoft Teams offering. This update aims to make it easier for enterprises to decide to migrate to a cloud-based Microsoft Phone System.

A Survivable Branch Appliance (SBA), deployed at a customer’s site, provides Call2Teams’enterprise customers with a local backup element in the unlikely event of a network link or Microsoft 365 outage. During an outage, the SBA enables Call2Teams customers to continue to make and receive phone calls.

Qunifi partnered with Ribbon to provide an on-site SBA element to its cloud solution. Ribbon delivers the Microsoft Teams Survivable Branch Appliance (SBA) services in concert with its Ribbon SBC appliances.

“We’re delighted to be adding another capability to our growing suite of enterprise-class services,” said Mark Herbert, co-founder and president of Call2Teams (pictured above). “Ribbon’s SBA, along with our recently announced Large Tenant Mode support and call center capability makes Call2Teams’ pure-cloud approach to voice-enabling Microsoft teams even more compelling for large enterprises. This addition is particularly suitable for enterprises that are in places where telecommunications services are less reliable”

“Across the world, the scale and scope of Teams deployments that include Microsoft Phone System continues to grow and drive the need for the local resiliency our SBA enables,” said Patrick Joggerst, CMO and EVP of business development, Ribbon. “We’re excited to support the Call2Teams ecosystem, giving their partners a new local survivability offering that opens new vertical markets and larger deployment opportunities.”

Qunifi and Ribbon’s  engineering teams worked closely to assure that Call2Teams’ global services are fully tested and interoperable with Ribbon SBAs. Organisations with critical phone traffic (such as medical offices, hospitals and government) can be assured that they can make and receive phone calls if they experience a data network outage or if Microsoft 365 is unavailable.

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Charlotte Hathway

Charlotte is the editor of Comms Business and writes about the latest technology innovations and business developments across the Channel. Got a story? Get in touch –

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