Chess Telecom has won the Institute of Customer Service “Quality Service Provider of the Year” award at the 2011 UK Customer Satisfaction Awards. Chess won from an impressive shortlist that included Siemens, Santander, Lloyds Banking Group and Boots.
The award was given to the company that best demonstrated excellence in customer service. Chess’ entry highlighted how quality service was delivered throughout the organisation and included satisfaction survey results and customer endorsements.
David Pollock, Chief Executive of Chess Telecom, said “It’s a fantastic achievement for us to win the Quality Service Provider Award amongst competition that included some of the biggest companies in the world. It’s in our culture to exceed our customers expectations and this award is testament to the continuing hard work of all our people.”
Chess were recently announced as one of the UKs 100 Best Companies to Work For in the annual listings by the Sunday Times. Head of Performance at Chess, Andrew Green, commented “We’ve a great group of people at Chess who are committed to delivering exceptional customer service, that’s what makes us both one of the UKs best companies to work for and one of the UKs best companies to be a customer of.”
Picture: from left to right: Aly Veale (Power Train Quality), Andrew Green (Head of Performance at Chess), Emma Stott (Customer Service Manager at Chess), John Sergeant.